8年以上
本科
最近更新
663人关注
职位描述
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YOUR TASKS AND RESPONSIBILITIES
02
Ensure that ITIL processes are followed by all stakeholders including Vendors, Third Parties, Suppliers, Customer representatives, incl. escalations up to management level in case of deviation
Ensure compliance with quality management, IT security, license management, contracts, financials, ICS, and other IT-related processes in the country, incl. corrections in case of deviations
Ensure quality reports are produced, distributed, and utilized and ensure cross service improvement opportunities
Escalates, analyzes, and resolves service performance issues
Facilitate and participate in process audits
02Register and implement process improvements based on audit findings
Review Customer Satisfaction Survey information and take appropriate action
Capture the details of the decision to invoke Major Incidents and the actions taken thereafter
02Ensure that all post recovery activities following a Major Incident are performed, and all related incident records are fully populated with the required level and quality of data
02
WHO YOU ARE
02
University degree in business administration and/or informatics or similar education
Knowledge and experience in process management for global environments
Proven leadership, motivational and interpersonal skills as well as experience in managing governance in matrix organizations
02
Ensure that ITIL processes are followed by all stakeholders including Vendors, Third Parties, Suppliers, Customer representatives, incl. escalations up to management level in case of deviation
Ensure compliance with quality management, IT security, license management, contracts, financials, ICS, and other IT-related processes in the country, incl. corrections in case of deviations
Ensure quality reports are produced, distributed, and utilized and ensure cross service improvement opportunities
Escalates, analyzes, and resolves service performance issues
Facilitate and participate in process audits
02Register and implement process improvements based on audit findings
Review Customer Satisfaction Survey information and take appropriate action
Capture the details of the decision to invoke Major Incidents and the actions taken thereafter
02Ensure that all post recovery activities following a Major Incident are performed, and all related incident records are fully populated with the required level and quality of data
02
WHO YOU ARE
02
University degree in business administration and/or informatics or similar education
Knowledge and experience in process management for global environments
Proven leadership, motivational and interpersonal skills as well as experience in managing governance in matrix organizations
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工作地点
地址：北京朝阳区北京侨福芳草地购物中心
求职提示：用人单位发布虚假招聘信息，或以任何名义向求职者收取财物（如体检费、置装费、押金、服装费、培训费、身份证、毕业证等），均涉嫌违法，请求职者务必提高警惕。
