WHO YOU ARE a. KNOWLEDGE • Good knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people • Broad knowledge of analytics and how to leverage data for maximising business impact • General knowledge of end to end omnichannel customer shopping journeys and the different metrics involved • Strong knowledge of the contact centre industry and in particular its analytics functions within globally steered organisations • Broad knowledge of how to create and convey compelling insights based on data, and how to use them in order to effectively influence business decisions • Good understanding of stakeholder and change management • Good understanding of the complexity of RCMP, as an integrated part of the business • High level of data/computer proficiency b. MOTIVATION • Motivated by sharing and living the IKEA culture and values • Passionate about the possibilities of Data